Our commitment to fair and transparent refund processing
Refund requests must be submitted within 30 days of order completion. Partial orders are eligible for partial refunds. See below for complete details.
Contact support with order details and reason for refund
We investigate the order and verify the issue
We offer refill, credit, or refund based on the case
Refund processed within 3-7 business days
| Situation | Refund Type | Amount | Processing Time |
|---|---|---|---|
| Order not started | Full Refund | 100% | 1-3 days |
| Partial delivery (50-80%) | Partial Refund | 20-50% | 3-5 days |
| Significant under-delivery (<50%) | Major Refund | 50-80% | 3-5 days |
| Wrong service delivered | Full Refund | 100% | 1-3 days |
| Technical errors | Credit or Refund | 100% | 1-3 days |
Refund requests must be submitted within 30 days of order completion. Requests after this period will not be considered.
Refunds are typically processed within 3-7 business days after approval. Bank transfers may take additional time.
In many cases, we prefer to resolve issues without refunds through:
We refill the missing quantity to complete your order
Receive credit for future orders on our platform
Get free additional services as compensation
Last updated: December 20, 2025